Refund and Cancellation Policy

Thank you for shopping with Jeweliora. We are dedicated to ensuring a delightful shopping experience and stand behind the quality of our jewelry. Our Refund and Cancellation Policy outlines the terms under which you may request cancellations, returns, or refunds if needed. Please read carefully to understand your rights and options.

1. Order Cancellation

Before Shipping: You can cancel your order within 24 hours of placing it by contacting our customer support team. Cancellations within this period will receive a full refund to your original payment method. This timeframe allows us to halt processing and shipping in a timely manner.

After Shipping: If your order has already been shipped, we are unable to cancel it. However, you may still be eligible for a return and refund by following the guidelines in our return policy below.

2. Returns and Refunds

At Jeweliora, we want you to love your purchase. If you’re not fully satisfied, you may return the item under the following conditions:

Eligibility: To qualify for a return, items must be unused, in their original packaging, and returned within 14 days of delivery. Please note that custom-made and engraved items are not eligible for return, unless they arrive damaged or defective.

Process: To initiate a return, please contact our customer support team with your order number and reason for the return. Our team will provide you with detailed instructions on how to complete the return process smoothly.

Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed and credited back to your original payment method within 7-10 business days. Please be aware that original shipping costs are non-refundable unless the return is due to our error.

3. Damaged or Defective Items

We take utmost care in packaging and delivering each piece, but in rare cases, items may arrive damaged. If you receive a damaged or defective item, please reach out to us within 48 hours of receiving the item. Provide photos of the item and packaging, and we will arrange a replacement or issue a refund at no additional cost to you.

4. Non-Returnable Items

For hygiene and customization reasons, certain items are not eligible for return. These include:

• Custom-made jewelry
• Engraved items
• Earrings (due to hygiene concerns)

Please ensure you consider these terms before purchasing these specific items.

5. Shipping Costs

Returns: Customers are responsible for shipping costs associated with returns unless the item is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee receipt of your returned item.

Refunds: If a return is approved, the original shipping costs are non-refundable except in cases where the return is due to our error.

6. Contact Us

If you have any questions about this policy, or if you need assistance with a cancellation, return, or refund, please do not hesitate to contact us. Our customer support team is here to help you. Reach out at jeweliora.co@gmail.com or through our customer support page on the website.